Refund policy

When you can ask

• If an item was wrong, damaged, missing, or not what was described, you can ask for a refund on that order.
• Ask within 7 days of the delivery, so we can check with the shop while it is fresh.
• One request on an order is looked at at a time, and an account can make up to three requests in 30 days.

How to ask

Open the order in My Account → Orders; under “Something wrong with this order?”, say what went wrong and which items it affected. If you cannot use the form, email admin@eatlanka.com with the order number.

What happens next

We check your request with the shop and reply by email, usually within two working days. If we accept it, we refund the items affected and, where the whole delivery failed, the delivery charge. If we decline it, we tell you why.

How the money comes back

A refund goes back to the card you paid with, in the currency you were charged. Card refunds usually take 5 to 10 working days to appear, depending on your bank. If the exchange rate has moved since you paid, the amount in your own currency may differ slightly from what you paid.

Cancelling before delivery

An order not yet paid can be cancelled from My Account at any time. A paid order is passed to the shop at once; if you need to cancel it, contact us as soon as possible. If the shop has not started preparing it, we will cancel it and refund you in full.

Contact

Eatlanka (Pvt) Ltd, 395/60 Joseph Vaz Road, Vavuniya, Sri Lanka. Email admin@eatlanka.com or call +94 777 179 907.